Frequently Asked Question (FAQ)

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  • General
  • Peripheral
  • Account
  • Features
  • All
  • General
  • Peripheral
  • Account
  • Features
How much to use this system?

This system is free to be used by everyone.

How to use the system?

User can refer to the tutorial here

Is the system exclusively for school?

Datang.my can be used by all parties such as offices, places of worship, and many more for attendance record purposes.

How do I create a reader?

In order to create a reader, users will need to login to datang.my dashboard and click ‘Readers’ on the side menu. Then, click ‘Create new reader’ and fill in the required details. Once created, users will be provided with reader’s login credentials to log in the datang reader app.

Can one reader account be used in multiple devices?

One reader account can only be used on one device at a time. If a user logged on the same reader account on another device, the account on the previous device will automatically be logged out from the device.

Is the app (datang reader) available on PC?

Currently, datang reader is only available for mobile devices.

Why can’t I log in on the datang reader app using my login credential?

datang.my dashboard and datang reader app have different login credentials. Make sure you have created a reader on the dashboard and use the login credential given to log on the datang reader app.

Can I use the system without recording temperature?

Temperature record is optional and can be disable on the reader’s settings in the dashboard.

Where can I get Bluetooth Thermometer?

Order for Bluetooth Thermometer can be made here. Any purchase of bluetooth thermometers is only through the link provided. Any purchase from other parties is not guaranteed by us.

Can I use a normal infrared thermometer to connect with Datang Reader app?

Temperature recording can also be type manually with a normal infrared thermometer. Below is a list of supported infrared thermometers that can be integrated with Datang Reader app.

Supported devices:

K3 Pro Infrared Thermometer
K3 Infrared Thermometer
GP-100 Infrared Thermometer

How long does it take for the thermometer to be shipped after payment has been made?

Shipping will take around 3 - 7 working days depending on the location.

Is there any warranty provided for the bluetooth thermometer?

Warranty for the thermometer bought from datang.my is 1 year from the day of payment. If there is any problem or inquiries about the thermometer, user can contact us on FB @datangmy.

I have bought a bluetooth thermometer from datang.my, how do I connect the thermometer with my device?

To connect your bluetooth thermometer with your device, the first thing you need to do is turn on your bluetooth and location on your device. Then, open the datang reader app and click ‘Connect Peripherals’. For Android users, if it is your first time opening, the app will request for location access. You’ll need to allow it all the time. Finally, you’ll need to turn on your bluetooth thermometer and click on the thermometer shown up on your device. For more information, please check out our tutorial video here.

How do I change my account details such as email and/or password?

You can change your details such as email and password in the system on the dashboard by going to Account page.

If I accidentally deleted my data on the system, can I recover it?

Unfortunately, no. All deleted data from the system cannot be recovered once deleted. If you have printed attendees QR code, previous QR code can no longer be used. All the data must be uploaded once more and new QR code will be generated.

Is there any limit for creating Places?

No, there is no limit on creating places and you can create as many places as you want.

What is Form?

‘Form’ will create a QR code for visitors that are not in the attendee list. Visitors will need to scan the QR code using their mobile phone and fill in their details to be recorded in the system.

Can I buy thermometer from third-party and pair it with Datang Reader app?

Unfortunately, all thermometer other than listed cannot be paired with Datang Reader app.

Supported devices:

Datang.my Standing / Handheld Bluetooth Infrared Thermometer
K3 Pro Infrared Thermometer
K3 Infrared Thermometer
GP-100 Infrared Thermometer

Datang.my is one of the fastest growing QR attendance platform and system provider in Malaysia.

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